How CCTV Companies Can Manage Leads, Installation, Service & AMC

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Издатель Sep 8, 2026

What does a typical week at a CCTV company look like?

A new lead comes in. A site survey is completed. A quotation needs to go out. A camera stops working. An AMC is approaching renewal.

The challenge isn't just managing each task — it's keeping the entire workflow connected.

MAPOG Field Sales & Service brings sales, camera planning, installation, service management, and AMC operations into one connected workspace.

What You'll See In This Video:

✔ Manage leads from manual entry, CSV uploads, campaign forms, and service requests
✔ Track leads through a structured sales pipeline
✔ Conduct site surveys and create camera layouts directly on floor plans
✔ Visualize camera coverage, walls, obstructions, and potential blind spots
✔ Generate quotations based on the planned camera layout
✔ Track cameras, cable runs, accessories, and project requirements
✔ Create and share complete customer proposals
✔ Assign technicians for installation
✔ Geotag cameras and maintain installation records
✔ Let customers raise service requests using QR codes
✔ Receive service requests directly in the service pipeline
✔ Validate requests before assigning them to technicians
✔ Manage technician assignments and service activities
✔ Track AMC contracts, service frequency, and responsible technicians
✔ Schedule preventive maintenance visits
✔ Get AMC renewal alerts before contracts expire
✔ Monitor deals, service tickets, AMC renewals, and technicians from one dashboard

One Connected CCTV Business Workflow

Lead → Site Survey → Camera Planning → Quotation → Approval → Installation → Service → AMC → Maintenance → Renewal

Instead of switching between spreadsheets, calls, WhatsApp, and multiple tools, your team can manage the major parts of the CCTV business from one workspace.

Get visibility into:

• Active deals and pipeline value
• Open service requests
• Requests waiting for validation
• AMC contracts approaching renewal
• Technician activity
• Customer and site information

The goal isn't more software to manage.

It's fewer gaps where leads go cold, quotations get delayed, service requests are missed, or AMC renewals slip through.

Want a walkthrough of MAPOG Field Sales & Service for your team?

Contact us at
support@mapog.com

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