3 Mistakes You're Making With Video Inspections

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In this episode of Service Drive Revolution #366, Chris, Hogi, and Adam keep the energy rolling right out of America’s historic 250th Fourth of July weekend by tackling a digital process that is completely taking over the industry—and failing miserably in most shops: video inspections. The team pulls no punches as they break down why so many dealerships are struggling with open rates, crashing hours per RO, and uncomfortable technicians.

Chris shares why forcing veteran technicians to perform like social media influencers is killing your shop's momentum, and how standard digital video apps can actually destroy customer trust if your processes are fundamentally broken on paper first. We unpack the hidden psychology of video, what politics can teach us about camera angles and lighting, and why the person at the manufacturer who forced this software on your drive has likely never written a repair order in their life.

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